Terms of Service

1. Who we are

These Terms of Service (“Terms”) govern your use of the Cioplaz software, website and related services (the “Service”). The Service is supplied by:

• Name: Cioplaz
• Email: [email protected]

In these Terms, “Cioplaz”, “we”, “us” and “our” refer to the operator of Cioplaz, who is the supplier of the Service and your contracting party.

2. Payments and the role of Whop

Checkout, subscription billing and payment processing are handled by Whop Inc., 300 Kent Ave #401, Brooklyn, NY 11249, USA (whop.com, [email protected]) (“Whop”). By purchasing a subscription you also agree to Whop’s Terms of Service and Privacy Policy as they apply to the payment.

Whop (or a designated Whop affiliate or financial partner) acts as merchant of record solely for sales tax, VAT and similar transaction taxes. It calculates, collects and remits these taxes and is identified as merchant of record on your receipts and invoices. Whop is not the seller, supplier or licensor of the Service. Your contract for the Service, including refunds, support and service quality, is with Cioplaz.

3. Definitions

• User / you: the natural person or legal entity that registers an account and uses the Service.
• Consumer: a natural person acting for purposes outside their trade, business, craft or profession.
• Third Party: anyone you communicate with in a call or message thread (e.g. a conversation partner or meeting participant).
• Integration: a connection between Cioplaz and a third-party platform (e.g. Zoom, Discord, Messenger, Telegram, TeamSpeak, Instagram, Snapchat).
• Contact Profile: custom instructions and settings you assign to a specific Third Party.
• Quota: the monthly usage allowance included in your plan (live analysis hours, AI reply suggestions, automatic messages, API calls).

4. The agreement

The agreement is concluded electronically, in English, when you create an account and purchase a subscription. You can access your order confirmation and receipts in your account and in your Whop dashboard.

You must be at least 18 years old and have legal capacity to use the Service. If you register on behalf of an organization, you confirm you are authorized to bind it.

You are responsible for the accuracy of your registration details, for keeping your login credentials confidential, and for all activity on your account.

5. The Service

Cioplaz is an AI-powered conversation assistant that:

• processes, in real time, the audio of voice and video calls running on your device and the messages in supported platforms;
• analyzes the mood, topic and context of the conversation;
• shows you reply suggestions in line with the instructions in your Contact Profiles;
• with your explicit permission, may send messages on your behalf on certain platforms (Discord, Telegram, Messenger);
• provides summaries, statistics and other features depending on your plan.

The features and Quotas of each plan are listed on our Pricing page. We may improve and change the Service. We will give at least 30 days’ notice before removing a material feature.

We aim for continuous availability but provide no uptime guarantee on the Starter and Professional plans. The Enterprise plan is covered by a 99.9% monthly uptime commitment as set out in a separate SLA.

6. Your obligations: consent and lawful use

You are solely responsible for making sure your use of the Service complies with the laws that apply to you and your conversation partners, in particular:

• the EU General Data Protection Regulation (GDPR) and other applicable data protection laws;
• call recording and wiretapping laws (some jurisdictions require two-party or all-party consent);
• your employment, contractual or confidentiality obligations (e.g. employer policies, NDAs).

You agree to inform Third Parties and obtain their consent where required by law before their conversation is processed by AI. In business settings we strongly recommend informing participants in advance.

7. Prohibited use

You may not use the Service to:

• harass, threaten, intimidate, blackmail or manipulate anyone;
• commit fraud, financial abuse or phishing, impersonate another person, or engage in deceptive business practices;
• engage in sexual or romantic communication with minors;
• covertly monitor anyone, or process conversations you are not a participant in;
• undermine the integrity of exams, certifications or competitions where assistance is not allowed;
• generate hateful, unlawful or violent content or content that infringes the rights of others;
• send unsolicited bulk messages (spam) using the automatic reply feature;
• reverse engineer the Service, circumvent Quotas or security measures, or resell your account.

Prohibited use may result in immediate suspension or termination of your account without a refund.

8. Automatic replies

Automatic replies are only active for contacts and conversations you have explicitly enabled. You can choose between three modes: suggest only, send after approval, and fully automatic.

Every message sent on your behalf is considered your own message, and you are responsible for its content and consequences. You can switch the feature off at any time with immediate effect.

9. Third-party platforms

Integrations rely on third-party services that we do not control. You must comply with the terms of use of each platform you connect. We are not responsible if a platform restricts or discontinues an Integration or takes action against your account on that platform.

If an Integration becomes unavailable for reasons outside our control, this is not a defect of the Service. We will try to offer an alternative where possible.

10. Fees, billing and Quotas

• Applicable VAT, sales tax or similar taxes are calculated by Whop based on your location and shown at checkout before you pay.
• Subscriptions renew automatically every month from the purchase date until you cancel.
• Payment is taken in advance by Whop using the payment method you provide. We do not receive or store your full card details.
• Unused Quota does not roll over to the next month and cannot be exchanged for money.
• If you exceed a Quota, the relevant part of the Service is limited until the next billing period. We only charge extra if you explicitly buy an add-on pack.
• Upgrades take effect immediately with pro-rated billing. Downgrades take effect from the next billing period.
• We will notify you of price changes by email at least 30 days in advance. The new price applies from your next renewal, and you may cancel free of charge before then.

Refund terms are set out in our Refund Policy.

11. AI-generated content

Reply suggestions, analyses and summaries are generated automatically by artificial intelligence. They may be wrong, inaccurate or inappropriate for the situation. Mood and intent analysis is a probabilistic estimate, not a statement of fact.

The Service does not provide legal, financial, medical, psychological or other professional advice. You decide whether and how to use any suggestion, and you are responsible for that decision.

The content you provide (instructions, knowledge base) and the outputs generated for you belong to you. We do not use them to train AI models.

12. Intellectual property

The Cioplaz software, trademarks, branding, documentation and all related works are owned by us or our licensors. For the duration of your subscription we grant you a non-exclusive, non-transferable, personal right to use the Service.

13. Limitation of liability

To the maximum extent permitted by law, we are not liable for lost profits, indirect or consequential damages, consequences in your business or personal relationships, or the consequences of AI suggestions you accept or send.

Our total liability is limited to the fees you paid in the 12 months before the event giving rise to the claim. This limitation does not apply to damage caused intentionally or by gross negligence, to injury to life, body or health, or to rights that Consumers have under mandatory law.

You agree to indemnify us against third-party claims arising from your unlawful use of the Service or your breach of these Terms.

14. Termination

You can cancel your subscription at any time in your account settings or Whop dashboard. Cancellation takes effect at the end of the current billing period, and the Service remains available until then.

We may suspend or terminate your account with immediate effect for serious breach of these Terms, unlawful use or non-payment. Otherwise we may terminate with 30 days’ notice and refund the unused portion of your fee pro rata.

After termination, your data is deleted as described in our Privacy Policy. You can export your data for 30 days after termination.

15. Final provisions

We may change these Terms. We will email you at least 30 days before material changes take effect. If you do not accept them, you may cancel free of charge before they take effect.

These Terms are governed by the laws of Hungary. If you are a Consumer, this does not deprive you of the protection of the mandatory consumer protection laws of your country of residence, and you may also bring claims in the courts of your country of residence.

Complaints can be sent to [email protected]. We respond within 30 days. EU Consumers may also contact their local consumer protection authority or out-of-court dispute resolution body.

If any provision of these Terms is found invalid, the remaining provisions remain in effect.